How Can We Help?

No. You can sign up for free and get your own Nexxusbio profile at nexxus.bio/yourname with no credit card required. Your free Nexxusbio page is a link-in-bio page built for adult creators. Content and links must meet the applicable service terms. When you are ready for a full website, upgrade to a paid plan at any time.

Nexxusbio is a free, branded link-in-bio page that lives at nexxus.bio/yourname. It is built for adult creators and can link to your paid-content platforms. Content and links must meet the applicable service terms. You can add a gallery, contact links, commerce cards, and choose from 5 profile themes. It is your free entry into the Automate Horizon platform.

Go to studio.automatehorizon.com and sign in with the email address you used to sign up. If you have forgotten your password, use the reset link on the login page. If you signed up through a call with us, check your onboarding email for your login details.

Your Nexxusbio page goes live immediately on signup. A full paid website is typically live within 5–10 business days of receiving your onboarding information and content. Timeline depends on how quickly you provide your photos, copy, and domain details. We will not launch a half-finished site. We build it properly before it goes live.

Both plans include a full branded website on your own domain, Horizon Studio access, email marketing and the Broadcast distribution system. There is one difference and it is the store:

• Website ($39/mo): your own domain, multi page site, legal and compliance set, Broadcast feed and composer, email marketing, Nexxusbio Pro, Look and Feel panel.
• Website + Merch ($69/mo): everything in Website, plus your own branded merch store with unlimited products and print on demand.
• Horizon Vault ($50/mo, by application): the paywall for your own content. It is an add-on to Website + Merch and needs its own approved high risk CCBill account.

See the full pricing page for a complete breakdown.

Yes. $500 once to build your website, or $750 once for a website and merch store together. Adding a store to a website you already have with us is $250 once. Monthly fees apply on top of setup.

Your plan includes one website theme, active on your site. You can switch skins (colour and style variations of your theme) from Horizon Studio at any time at no extra cost. You are not locked in. If you want a completely different theme design, contact us and we can discuss a theme switch.

Contact us to discuss an upgrade or downgrade, including the charges, timing and access changes for your plan.

Subscription payments are processed through CCBill and will appear as CCBill.com*AUTOMATEHRZN on your statement. If you have a question about a specific charge, contact us with the date and amount and we will confirm it.

You can request cancellation at any time by emailing info@automatehorizon.com with your account email and order or subscription reference. No advance notice period is required. Future renewals stop and the current monthly billing period is retained. Annual subscriptions receive a refund for unused full months from the next monthly anniversary. See our refund policy for the calculation and service end date. For an existing CCBill agreement, contact us or CCBill even if the agreement is not shown in My Account.

CCBill processes adult industry payments and applies its own fraud prevention checks. Common reasons for a declined card include: the card not being enabled for international transactions, your bank flagging adult industry merchants, or a prepaid card being used. Try a different card, or contact your bank to allow the transaction. If the issue continues, contact us and we can explore alternative options.

Setup becomes non-refundable when we have completed and sent you the site framework and designs. Revisions continue within the agreed scope. Before that point, the setup fee is refundable less work already carried out at $75 an hour, up to the setup fee paid. Subscription refunds are separate: the current month is retained, with unused full annual months refunded from the next monthly anniversary. See the refund policy for exceptions and your statutory rights.

Yes. Your website lives on your domain, which you own. We will help you set it up and point it to your site. If you do not have a domain yet, we recommend purchasing one through Namecheap or Cloudflare. Avoid GoDaddy for adult domains. Your domain stays yours if you ever leave Automate Horizon.

Your website is hosted on our managed WordPress multisite infrastructure, which is adult-content compliant and built for this industry. We handle server management, SSL certificates, and security updates. You do not need to deal with hosting providers directly.

Basic content such as text, images, and your profile can be updated through Horizon Studio without touching any code. Structural changes to your theme or layout require us. If you want to make regular content updates yourself, tell us during onboarding and we will set up the right access for you.

For monthly subscriptions, your service continues until the end of the current paid month. For annual subscriptions, your service continues until the next monthly anniversary of the annual subscription start or renewal date. See our refund policy for the calculation and service end date. Your domain is yours and remains registered in your name. We can provide a data export of your content on request. We do not delete your subscriber list. It is exported to you on cancellation.

Some panels appear only when the matching product is active. Merch panels require Website + Merch. Vault panels require both Website + Merch and an approved Vault add-on. If you believe a panel should be available with your current package and it is not, contact us.

Go to Horizon Studio and open the Look & Feel panel. From there you can switch your website skin and your Nexxusbio theme. Changes apply immediately, with no developer needed. Your website has 14 skins available. Your Nexxusbio page has 5 themes.

Try the password reset link on the Studio login page first. If that does not work, email info@automatehorizon.com with the email address you signed up with and we will sort it out. Do not create a second account. It will not be linked to your website or data.

Not yet. Multi-user access is on the roadmap. For now, your Studio login is single-user. If you have a manager or assistant who needs access, contact us and we will discuss options manually.

Broadcast is the distribution system built into your platform. It lets you post to your website feed and email your subscriber list from one place. You own your subscriber list, and you can export it at any time. Your emails are sent through a compliant system using your own sending domain.

Fans sign up to your list through your website or your Nexxusbio page. New subscribers receive a confirmation email and must confirm before they are added to your active list. This is called double opt-in and is required for compliance. Once confirmed, you can email them directly through Broadcast. You own the list and can export it at any time.

Yes, with conditions. Imported contacts must have previously given consent to receive email from you. All imports go through a double opt-in confirmation step. Contacts who do not confirm will not receive your broadcasts. We require you to attest that your list was collected with consent before importing. Lists purchased from third parties are not permitted.

Yes. Your plan includes a monthly email quota. If you need to send more, contact us to discuss a volume upgrade. Quota limits exist to protect deliverability for all creators on the platform. High-volume sending from a shared infrastructure without controls hurts everyone’s inbox rates.

Vault Add-On costs $250 setup, then $50 a month, and is available by application on Website + Merch. Vault requires your separate approved high-risk CCBill account and the applicable card-network registration. Automate Horizon does not charge a platform commission on your creator earnings. Payment processing and partner fees may still apply.

Vault requires your separate approved high-risk CCBill account and the applicable card-network registration. Application does not reserve payment approval or a launch date. Approval is CCBill's decision. Visit our CCBill onboarding page to get started.

Automate Horizon does not charge a platform commission on your creator earnings. Payment processing and partner fees may still apply. Compare setup, subscriptions, payment processing and card-network registration before deciding. Clients retain ownership of their content, data, audience, and revenue. The website platform is licensed.

Vault is a $50/mo add-on to Website + Merch. It requires the WooCommerce commerce stack and its own approved high risk CCBill account, so it is an application rather than a checkout button. See the pricing page for full details.

Your merch store uses print-on-demand fulfilment. Products are produced after an order, so you do not need to hold stock. Your supplier bills you for production and shipping separately from the payment your customer makes to your store. Payment-processing charges also apply.

Yes. You will need a free Printify account connected to your store. We will walk you through the connection during setup. Your Printify account is yours. It is not locked to Automate Horizon.

Printify supports hundreds of products: clothing, accessories, homeware, and more. You can sell anything Printify offers that complies with their terms. Explicit print designs may be restricted depending on the print provider. Check Printify’s content policy for your specific products before launching.

For order and shipping issues, Printify handles fulfilment disputes directly. For anything related to your store setup or Studio configuration, contact us. You are responsible for your store’s customer-facing policies. Make sure your shipping policy page is accurate.

If you are a US-based creator hosting explicit content on your website, 18 U.S.C. 2257 record-keeping requirements may apply to you. Under our Terms of Service section 7, you are the primary producer of the content you create, and you are responsible for creating and maintaining those records. We are not lawyers. If you are unsure about your specific obligations, seek qualified legal advice. Read our in-depth 2257 guide in the Growth Hub.

Your content and subscriber data are yours. We access your data only to operate and maintain your platform. We do not sell your data, share it with third parties, or use it for advertising. Your subscriber list is exported to you on request at any time. See the full privacy policy.

We take creator privacy seriously. Your stage name is what appears publicly. Your legal name is only collected where legally required (for example, CCBill requires it for payment processing). We do not publish your real identity anywhere. For additional steps you can take to protect your identity online, read our privacy and doxing guide.

Content involving minors is strictly prohibited and will result in immediate account termination and reporting to the relevant authorities. Non-consensual content, content that facilitates sex trafficking, and content that violates FOSTA-SESTA are not permitted. See our full security and compliance policy and terms of service for complete content rules.

Email us at info@automatehorizon.com. For urgent matters or if you would prefer to speak directly, book a call. We are based in Chino, CA and typically respond within one business day.

Email is best for account questions, billing queries, and non-urgent issues. Book a call if you are evaluating whether Automate Horizon is right for you, if you have a complex setup requirement, or if you have an urgent issue that needs to be resolved same-day. Existing clients get priority call access.

We are a small, focused team. Email support is monitored Monday to Friday. We aim to respond within one business day. For time-sensitive issues, flag it as urgent in your subject line. We do not offer 24/7 live chat.

Check the Growth Hub. We publish in-depth guides on adult creator business, compliance, payments, and privacy. If you still can’t find the answer, email info@automatehorizon.com and we will get back to you.