Refund & Cancellation Policy

This policy governs all purchases made through automatehorizon.com. Our payment processing is handled by CCBill, LLC, an Authorised Retailer. Charges will appear on your statement as CCBill.com*AUTOMATEHRZN or similar. CCBill consumer support: support.ccbill.com. Phone 1-888-596-9279 (US toll-free) or +1-480-449-5529 (international).

1. What You Are Purchasing

Your website plan includes a one-time setup fee for the technical and design work, and a monthly or annual subscription for the managed website platform and the tools included in your selected plan. The website platform is licensed. You are not purchasing its software or source code.

The Automate Horizon theme is not a standalone website template. It is purpose-built to function as a controller layer for Automate Horizon’s proprietary platform, handling provisioning, subscription management, content gating, and distribution. The theme is directly and specifically configured to interface with our proprietary software systems. Outside of Automate Horizon’s infrastructure, the theme does not function as intended and cannot be operated independently.

You retain ownership of your content, data, audience, and revenue. Contact us for help exporting your content and data. The licensed theme and Automate Horizon platform code do not transfer to you when you leave.

Your site is hosted on Automate Horizon’s network. Your subscription keeps the service running. Cancellation and the period available to arrange your export are explained below.

2. Subscription Billing

Your initial payment includes the setup fee and the first month or year of your selected subscription. Setup is charged once. Your subscription renews automatically at the recurring price and interval shown in your order until you cancel. Prices are in US dollars.

Existing customers retain their agreed plan prices. Moving an existing service to Horizon Studio does not add a setup charge for work already covered by the agreement.

3. Cancellation

You may request cancellation at any time, with no advance notice period required. Email info@automatehorizon.com with your account email and order or subscription reference. For a CCBill agreement, you can also contact CCBill consumer support using the details above. Do not send card details or passwords.

If your existing CCBill agreement is not shown in My Account, contact us or CCBill to cancel that agreement. Creating an account or changing a website account does not itself cancel an existing payment agreement.

Upon cancellation:

• Future subscription renewals stop. The current monthly billing period is retained, with no daily refund for a partial month.
• For monthly subscriptions, your service continues until the end of the current paid month.
• For annual subscriptions, your service continues until the next monthly anniversary of the annual subscription start or renewal date. Unused full months after that date are refunded as described below.
• You have a 30-day period after your service ends to arrange an export of your content and data. Contact us during that period for help. Do not rely on continued hosting after your service ends.
• The Automate Horizon theme, source code, and any Automate Horizon intellectual property are not exportable and do not transfer to you on exit.

4. Subscription Refunds

Monthly subscriptions: The current paid month is retained. Cancellation stops future renewals; it does not create a daily pro-rata refund for the current month.

Annual subscriptions: We refund the unused full months from the next monthly anniversary. The refund is the subscription amount paid for that annual term divided by 12, multiplied by the number of unused full months remaining. The setup fee is excluded from this calculation. We do not recalculate the months used at the higher monthly-plan price.

For example, if you paid $390 for an annual Website subscription and cancel during its fourth month, eight full months remain after the next monthly anniversary. The subscription refund is $390 ÷ 12 × 8 = $260. The current fourth month is retained. Setup is considered separately under section 5.

The monthly anniversary follows the day of the month on which the annual term began. If that day does not exist in a particular month, the anniversary is the last day of that month. We confirm the service end date and refund calculation when handling your cancellation.

Duplicate charges: If you were charged more than once for the same subscription in error, we will refund the duplicate amount in full.

Technical failure: If your site was not provisioned due to a fault on our part and you were still charged, you are entitled to a full refund.

5. Website Setup and Revisions

The setup fee pays for the technical and design work to prepare your website. Setup is complete when we have completed and sent you the site framework and designs. Once setup is complete, the setup fee is non-refundable. This does not depend on launch, the addition of all final content, or your design sign-off.

We continue to work with you through revisions within the agreed scope. A change of mind after setup is complete does not make the completed setup work refundable.

If you cancel before setup is complete, we refund the setup fee less work already carried out at $75 an hour, up to the setup fee paid. If no setup work has started, the setup fee is refunded in full. Subscription refunds are calculated separately under section 4.

Additional work outside your agreed scope is quoted separately. Setup and customisation work do not transfer ownership of the licensed platform or its source code.

6. Refund Processing

Processing time: Approved refunds are processed within 7 business days.

Method: Refunds are issued to the original payment method only. We cannot issue refunds to a different card or bank account.

7. Your Statutory Rights

This policy does not limit any cancellation, refund or other rights that applicable law gives you and that cannot be excluded. Where those rights require a different outcome, they take precedence over this policy. Purchasing a plan does not, by itself, waive a statutory right to cancel.

8. Chargebacks

If you do not recognise a charge or believe it is incorrect, contact us or CCBill consumer support for help identifying and resolving it. This does not limit your right to contact your bank or payment provider about a disputed or unauthorised charge.

9. Contact

• Email: info@automatehorizon.com
• Phone: +1 (865) 658 8656
• Address: 6166 Walnut Avenue, Chino, CA 91710, USA