SHIPPING POLICY
LAST UPDATED: November 23rd 2025
This Shipping Policy outlines how orders are processed, shipped, and delivered. As our merchandise is produced via a print-on-demand dropshipping model, shipping rates and delivery times vary based on product type, production location, and destination. By placing an order, you agree to the terms outlined below.
1. ORDER PROCESSING & FULFILLMENT
Production Time: Because our products are made to order, please allow 2–5 business days for production and processing before your order ships. This is separate from the shipping time.
Modifications: Orders are sent to our production partners immediately. Therefore, orders cannot be modified or canceled once fulfillment has begun.
Stock Issues: If an item is out of stock or delayed due to supply chain issues, we will notify you via email immediately with an updated timeline or a refund option.
2. SHIPPING RATES & DELIVERY TIMES
Shipping costs are calculated at checkout based on weight, dimensions, and shipping destination.
Domestic (U.S.) Shipping
- Standard Shipping: Typically 3–7 business days after the production phase is complete.
- Express Shipping: If available for your specific product, typically 1–3 business days after processing.
International Shipping
- Delivery Estimates: Delivery times generally range from 7–30 business days, depending on the destination and local customs processing speed.
- Customs & Import Taxes: International orders may be subject to import duties and taxes (VAT) once the shipment reaches your country. These fees are the responsibility of the customer. Automate Horizon is not responsible for delays caused by the customs department in your country.
3. SPLIT SHIPMENTS
Because we source products from different specialized facilities (e.g., apparel vs. drinkware), items in the same order may be shipped separately. You may receive multiple tracking numbers and packages for a single order. You will not be charged extra shipping for split packages.
4. TRACKING
- Notification: Once your order ships, you will receive an email containing your tracking number(s).
- Updates: Tracking updates may take 24–48 hours to reflect movement after the label is created.
- Stalled Tracking: If your tracking has not updated within 7 business days, please contact us so we can investigate with the carrier.
5. LOST, STOLEN, OR DELAYED SHIPMENTS
We are not responsible for lost, stolen, or delayed shipments once they are handed over to the carrier.
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Lost Packages: If the carrier confirms your package is lost in transit, contact us within 30 days of the estimated delivery date to discuss resolution options.
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Marked Delivered: Orders marked as “Delivered” by the carrier are considered final. We are not eligible to issue refunds or replacements for packages stolen from your property. We recommend filing a claim with your local postal service in these instances.
6. INCORRECT ADDRESSES & RETURNS
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Incorrect Address: If you enter the wrong shipping address at checkout, contact us immediately. We cannot guarantee changes after an order is placed.
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Returned to Sender: If an order is returned to our warehouse due to an incorrect address, unclaimed package, or delivery failure caused by the customer, you are responsible for the reshipping fees. Refunds will not be issued for undeliverable packages due to incorrect address input.
7. FORCE MAJEURE (DELAYS)
We are not responsible for shipping delays caused by factors outside our control, including but not limited to:
- Carrier issues (e.g., USPS, FedEx, DHL delays).
- Weather conditions, natural disasters, or global events.
- High seasonal order volumes (e.g., Black Friday/Holiday season).
- Customs processing delays for international shipments.
8. CONTACT US
If you have questions regarding your shipment, please contact us at:
Other Policies
If you are looking for any additional information, you can find our policies here:
